We want you to be completely satisfied with your purchase from Craski Sports. If you’re not completely satisfied with your purchase, we will be happy to offer you an exchange or return, as per our guidelines below:

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it:

• Product has not been worn / used to work out in or washed.
• Tags are attached, product is in its original poly bag.
• SALE ITEMS AND NECK GAITERS CANNOT BE RETURNED.
• Customer is responsible for shipping charges to return/exchange products. We suggest a shipping method with tracking to ensure your product makes it back to Craskisports location. We are not responsible for lost packages.

PLEASE NOTE: We reserve the right to refund at our discretion based on the condition an item is returned. If an item is without tags, without it’s polybag, dirty, covered in pet fuzz or smelly we will not give you a full refund!

Sale Items

All sale items are FINAL SALE and will unfortunately not be eligible for returns and exchanges.

Returns

To initiate a return, please contact us at info@craskisports.com with your order number and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Customer is responsible for shipping charges to return/exchange products. We suggest a shipping method with tracking to ensure your product makes it back to Craskisports location. We are not responsible for lost packages.

Please note we only credit you back in the amount of the merchandise being returned. Shipping charges are not refundable.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at info@craskisports.com with your order number and the item you would like to exchange. We will process your exchange as soon as possible, subject to availability.

Damaged or Defective Items

We stand behind all of our products. If you think the product has a workmanship or material flaw, within 30 days of purchase, please email a photo to info@craskisports.com and we will take a look. Some things that do NOT fall under manufacturer’s defect involve:
Material pilling due to rubbing up against a saddle bag or race belt.
Material pilling due to contact with rough surface.
Skin chafing is not due to a defect. If you are prone to chafing, we suggest using a product to protect your skin while riding or working out.

Contact Us

If you have any questions about our Returns and Exchange Policy, please contact us at info@craskisports.com.